Return & Exchange Policy
Thank you for shopping at YUAKOU. We want you to be completely
satisfied with your purchase. If you are not entirely satisfied with your order, we are here to
help.
1. Return Window (Timeframe)
We accept return and exchange requests within 30 days from the date you received your item. If 30 days have gone by since your delivery,
unfortunately, we cannot offer you a refund or exchange.
2. Return Conditions & Eligibility
To be eligible for a return or exchange, please ensure that:
• The item must be unused, unwashed, and in the same condition that you received it.
• The item must be in its original packaging with all tags attached.
• A receipt or proof of purchase (such as an order number) is required.
3. Return Process (Steps to Take)
To initiate a return or exchange, please follow these steps:
• Step 1: Contact our customer service team via email at service@yuakou.com with
your order number and the reason for the return.
• Step 2: Our customer support team will review your request within 24 hours.
Once approved, we will provide you with the official Return Shipping Address and detailed
instructions via email.
• Step 3: Pack the item securely and ship it back to the provided address using a trackable
shipping service. Please email us the tracking number once shipped.
⚠️ CRITICAL NOTE: Please DO NOT send your purchase back to the original sender's
address shown on the shipping package. This is not our return center and your package will
be lost, which will delay or invalidate your refund. We will only accept returns sent to the
specific address provided by our customer service team via email.
4. Return Shipping Fees & Restocking Fees
• Who pays for shipping?
- If the return/exchange is due to our error (e.g., defective, damaged, or wrong item
received), we will cover the return shipping costs.
- If the return/exchange is due to customer preference (e.g., ordered the wrong size/color,
changed mind), the customer is responsible for paying the return shipping costs. Shipping
costs are non-refundable.
• Restocking Fees: When returning goods, we will charge a 15% restocking fee for Dresses. To keep prices low for our customers and help reduce environmental waste, most Laveliya products are made-to-order. As a result, we cannot accommodate "Buy-many-keep-one" purchases. Any restocking fees incurred will be deducted from your refund. We highly recommend reviewing our "Sizing Guide" and "Measurement Guide" before buying to avoid these fees.
5. Refunds & Processing Time
Once your return is received and inspected, we will send you an email to notify you that we
have received your returned item and inform you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to
your original method of payment.
• You will receive the refund within 10-15 business days,
depending on your card issuer's or payment gateway's policies.
6. Contact Information
For any questions regarding our Return & Exchange Policy, please reach out to us at service@yuakou.com